Home Instead Senior Care Earns Spot as a Top Franchise Leader on Franchise Business Review’s 2018 List

Posted by Dan Wieberg , 7/25/2018 10:00 AM


Franchisees Are Highly Satisfied with Home Instead's Leadership According to Independent Research Firm


Franchise Business Review analyzed 18 months' worth of data from approximately 27,000 franchisees representing 300 brands regarding their brands' leadership and culture as well as their overall satisfaction with their brand and their likelihood to recommend it to others.


Home Instead franchisees were surveyed on 33 benchmark questions about their experience and satisfaction regarding critical areas of their franchise systems, including leadership, training & support, operations, franchisor/franchisee relations, and financial opportunity.


"Most of the franchisees we talk to are investing in a business to make a profit, certainly," says Michelle Rowan, president & COO of Franchise Business Review. "But they also want to feel that the executive team cares about their personal success and communicates openly and transparently. That's how you develop relationships built on trust and respect — and that's what makes a great leader. The fact that Jeff Huber, president and CEO, was chosen by the people whose business success is dependent on his leadership is a clear recognition of his talent, vision, and dedication to franchisee satisfaction."


"We are delighted to be recognized as one of Franchise Business Review's Top Franchise Leaders," said Jeff Huber, president and CEO of Home Instead, Inc. "For more than twenty years, our goal has been to provide excellent care to our senior clients. In order to reach that goal, we are relentlessly focused on developing innovative ways to promote advancement and leadership opportunities for our franchise owners and their teams. That focus allows us to create an environment where the employees and clients can thrive."


Visit to see the full list of 2018 Top Franchise Leaders.



About Franchise Business Review

Franchise Business Review (FBR) is the only independent market research firm that specializes in benchmarking franchisee satisfaction based exclusively on ratings and reviews from franchise owners. FBR publishes free and unbiased franchisee satisfaction research reports throughout the year online at