What the J.D. Power President’s Award Means for Home Instead Franchise Owners and the People We Serve

Posted by Jason Vyhlidal , 3/7/2018 12:00 PM

JD Power Presidents Award Logo.pngThroughout the 50-year history of market research company J.D. Power, its President's Award has only been presented 13 times. And now Home Instead Senior Care® is humbled to join that list as a J.D. Power President's Award Recipient for "Excellence in Customer Satisfaction."

"It is a true honor to accept this prestigious award as a testament to the Home Instead Senior Care mission, which is to enhance the lives of aging adults and their families," said Jeff Huber, Home Instead Senior Care President and Chief Executive Officer. "Through the outstanding care provided by our franchisees and their teams, the collaboration of our leadership team with global aging organizations, the resources we provide through and, and the contributions of the Home Instead Senior Care Foundation, we are changing the face of aging in the United States and around the world."

What the award means for the people we serve

Seeking out a senior care provider can be a daunting experience for an older adult or his family. How can they compare one company to another in order to find the right one for an aging relative? How do they know which companies are the most reputable?

The J.D. Power President's Award reassures families that Home Instead Senior Care promotes a culture of excellence in the industry. The award demonstrates the exceptional efforts of franchise owners to deliver outstanding care for clients and their families, making it easier for prospective clients to identify one of the leaders in the senior care industry.

What the award means for franchise owners

Synonymous with quality, the J.D. Power name confers instant credibility in the minds of many North Americans. The President's Award reinforces Home Instead Senior Care's reputation for delivering high quality care and customer service in the minds of consumers. Franchise owners can be proud of this association and promote the award as one way for prospective clients to evaluate their service.

Prospective franchise owners can look to the J.D. Power award as yet another indication of Home Instead's commitment to excellence in serving franchise owners. By providing a high level of support to franchise owners through a detailed new owner training program, 24-hour tech support and extensive marketing help—such as a comprehensive e-mail marketing program—the Home Office supports franchise owners as they deliver the high level of service that led to receiving the J.D. Power award.

If you would like to explore franchise ownership with a J.D. Power awarded company, contact us to learn more about your options within the senior care industry.


The J.D. Power President's Award is a discretionary recognition given to companies that demonstrate dedication, commitment and sustained improvement in serving customers. Your experiences may vary. For more information visit

Each Home Instead Senior Care® franchise office is independently owned and operated.

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13323 California St., Omaha, NE, 68154, USA

In North America, call our corporate office at

888.484.5759. Outside North America, call 402.498.4466